Terms and conditions

ARTICLE 1 - DEFINITIONS

General Terms and Conditions of Sale govern the conditions of sale and use of TICKETS (or passes) granting the Holder access to the Tournament sessions.

The following terms shall be given the definitions provided, unless the context requires otherwise. The singular/plural used for each of the defined terms includes its plural/singular equivalent where the context requires or permits it:

1. BUYER

Refers both to the Legal Buyer and Physical Buyer.

2. Legal Buyer

Refers to any legal entity ordering a TICKET that grants access, through the FFT, to the Tournament.

3. Physical Buyer

Refers to any individual person ordering a TICKET that grants access, through the FFT, to the Tournament.

4. Official Approved Agencies

Refers to the official agencies approved by the FFT: the only organisations (except for the FFT itself) authorised to market hospitality services linked with TICKETS, directly or through their network of official FFT-approved sub-distributors, throughout the world and to any Physical Buyer and/or Legal Buyer.

5. Sport Contingency

Refers to a random event which, when it occurs, is likely to cause the premature end of a Tournament match: forfeit of one or several players for any

reason whatsoever, including in the event of injury, withdrawal or disqualification of one or several players during a match, for any reason whatsoever.

6. Spectator App

Refers to the official application made available by the FFT for the purposes of issuing Digital Tickets for the Tournament.

7. Holder

Refers to any physical person in possession of a TICKET (or any other document granting access to the Stadium) and accessing the Stadium by means of said TICKET (or any other document).

8. TICKETS

Refers to electronic tickets (Digital Tickets and e-Tickets) issued by the FFT and granting the Holder access to the Tournament sessions. It should be specified that the range of TICKETS offered by the FFT is as follows:

1° TICKETS sold (without any related service) individually.

2° TICKETS sold (without any related service) in batches known as “Passes”, depending on the nature of the relevant session(s).

3° TICKETS, granting access to the Tournament, sold as part of the “Roland-Garros + Rolex Paris Masters” package.

4° TICKETS sold with related services (food services, designer gifts, etc.) as part of the “Premium Offers”.

9. Digital Tickets

Refers to electronic tickets granting access to the Tournament, in the form of a QR Code generated by the FFT and accessible via the Spectator App.

10. Box Tickets

Refers to tickets granting access to the boxes on Philippe-Chatrier Court, corresponding to the ticket category closest to the court, without necessarily being a private box.

11. GTCS

Refers to these Roland-Garros Travel 2027 General Terms and Conditions of Sale for Ticketing, put online on 24 May 2026.

12. Outside Courts

Refers to:

13. e-Tickets

Refers to the electronic tickets granting access to the Tournament, available in electronic format on the personal accounts created on the Hospitality Website for the purpose of orders.

14. FFT

Refers to the French Tennis Federation, an organisation governed by the French law of 1 July 1901, and state-approved by the decree of 13 July 1923, the registered office of which is located at Roland-Garros Stadium.

15. Inclement Weather

Refers to weather conditions which make it impossible to play all or part of the matches of the Tournament or which hinder the normal running of all or part of the matches of the Tournament as originally scheduled.

16. Yannick Noah Day

Refers to the day organised by the FFT involving the participation of certain male and female tennis players qualified for the Tournament, as well as celebrities, for the benefit of charities carrying out projects of general interest, on Saturday 22 May 2027.

17. Proof of Identity

Refers to one of the following valid documents: national identity card, passport or driving licence, excluding any other document.

18. FFT Members

Refers to members of tennis, padel or beach tennis clubs (associations affiliated to the FFT and organisations authorised by the FFT), holding a licence/insurance valid for the 2026-2027 season (i.e. from 1 September 2026 to 31 August 2027).

19. Opening Week

Refers to the phase of the Tournament preceding the Final Phase, during which the qualifying matches for the Women's Singles and Men's Singles draws of the Final Phase are played, taking place from Monday 17 May to Friday 21 May 2027.

20. Premium Refund Option

Refers to the paid insurance offered to individuals ordering tickets as part of the “Premium Offers”. The BUYER (Legal Buyer or Physical Buyer), by subscribing to the Premium Refund Option when ordering TICKETS for one or more “Premium Offers”, will be refunded the cost of said TICKETS as well as the insured services (food services, designer gifts, etc.) if, due to the occurrence of a Sport Contingency, the actual playing time on Philippe-Chatrier Court is less than two (2) hours under the same conditions as those set forth for the refund of the TICKET in Article 7.1.2. below (one can only subscribe to this option for the following products: Night Sessions, women’s semi-finals, men's semi-finals, women’s or men's finals only).

Where applicable, the refund will be made in accordance with Article 7.3 below. The conditions for subscribing to the Premium Refund Option are set forth on the “Premium Offers” TICKET sales pathway.

21. Final Phase

Refers to the phase of the Tournament following the Opening Week, during which the matches of each of the elimination rounds (from the first round to the semi-finals) as well as the finals of the Women's Singles, Men's Singles, Women's Doubles, Men's Doubles and Mixed Doubles competitions of the Tournament are played, taking place from Sunday 23 May to Sunday 6 June 2027.

22. Health Protocol for Spectators

Refers to, where applicable, the health protocol implemented by the FFT in order to ensure the smooth running of the Tournament in accordance with the health restrictions in force, it being specified that the Health Protocol for Spectators shall be accessible on the Website, or by any other means deemed appropriate by the FFT, prior to the Tournament and available upon request.

23. Resale Service

Refers to the TICKET resale service run by the FFT and accessible on the Website or via any other URL that may replace it.

24. Day Session

Refers to the first three (3) daytime matches scheduled on Philippe-Chatrier Court during the eleven (11) days (from Sunday 23 May to Wednesday 2 June 2027) in which the Philippe-Chatrier Court schedule is divided between a Day Session (accessible with a Day Session TICKET for Philippe-Chatrier Court) and a Night Session (accessible to the Holder of a Night Session TICKET offered for sale for Philippe-Chatrier Court).

25. Night Session

Refers to the evening match scheduled on Philippe-Chatrier Court during the eleven (11) days (from Sunday 23 May to Wednesday 2 June 2027) in which the Philippe-Chatrier Court schedule is divided between a Day Session (accessible with a Day Session TICKET for Philippe-Chatrier Court) and a Night Session (accessible to the Holder of a Night Session TICKET offered for sale for Philippe-Chatrier Court). The estimated time at which the Holder of a Night Session TICKET will be granted access to the Stadium and court will be indicated on the Website and sent by e-mail to the TICKET holder by the FFT. The Night Session TICKET holder expressly acknowledges and accepts that this estimated time may be amended, in particular in the event of the Day Session running over and resulting in a later-than-projected start to the Night Session, and waives all claims in this respect. Furthermore, the Night Session TICKET Holder expressly acknowledges and accepts that he/she will only be able to access the Outside Courts from the time at which he/she is authorised to enter the Stadium, as indicated on the Website or by any other means deemed appropriate by the FFT.

26. Website

Refers to the FFT ticketing website, accessible at this address: https://tickets.rolandgarros.com (or any other URL that may replace it).

27. Hospitality Website

Refers to the FFT hospitality website, accessible at this address: https://hospitality.rolandgarros.com (or any other URL that may replace it).

28. Roland-Garros Travel Website

Refers to the Roland-Garros travel website, published and operated by the company MYCOMM and accessible at this address: https://travel.rolandgarros.com/ (or any other URL that may replace it).

29. Stadium

Refers to Roland-Garros Stadium, head office of the FFT and venue of the Tournament, located at 2, avenue Gordon-Bennett, 75016 Paris, France.

30. Playing Time

Refers to the effective playing time on a court and should be understood as the period from the moment the umpire launches the first point of the match until the moment the match is finished or interrupted. The time taken by the players to prepare for the start of the match, to recover between points, to change sides and to attend to injuries, if any should arise, is included in the playing time; the time taken by the players to warm up before the first point of the match is played or before the match resumes after an interruption is excluded from the playing time.

31. Draw

Refers to the draw, the details of which are set forth in the Draw Rules established by the FFT and accessible on the Website, and which will be carried out in order to allocate registered participants a buying slot during which it will be possible to order TICKETS.

32. Tournament

Refers to the 2027 edition of Roland-Garros, which takes place from Monday 17 May to Sunday 6 June 2027 in the Stadium, including the Opening Week and the Final Phase.

ARTICLE 2 – APPLICATION AND ENFORCEABILITY OF THE GENERAL TERMS AND CONDITIONS OF SALE

2.1. These General Terms and Conditions of Sale apply automatically to the sale or provision, by the FFT, of TICKETS providing access to the Tournament, to any physical buyer or legal buyer (i) ordering online via the Website, or via written request sent by post, or ordering online via the Hospitality Website, ordering online via the Roland-Garros Travel Website, or (ii) entering into an agreement with the FFT (hospitality services agreement, hospitality package distribution agreement, partnership agreement, media rights allocation agreement, etc.) the principle or secondary purpose of which is the sale or provision of TICKETS granting access to the Tournament. These GTCS also apply automatically to any physical buyer or legal buyer entering into an agreement with the Official Approved Agencies for the provision of hospitality services and/or the distribution of hospitality packages, the principle or secondary purpose of which is the sale or provision of TICKETS granting access to the Tournament.

2.2. Unless otherwise specified in these GTCS, no special conditions may take precedence over the GTCS. Any contrary condition, including purchasing, is unenforceable by the FFT. In the event of any contradiction between any of the provisions of these GTCS and any of the provisions of the agreements mentioned in Article 2.1 above, the provision of the relevant agreement shall take precedence over that of the GTCS.

2.3. All TICKET orders imply the BUYER's full and unreserved acceptance of the GTCS (including the Health Protocol for Spectators, where applicable, and the Stadium Rules). To confirm this acceptance, the BUYER must tick the box provided for this purpose on the order form or the TICKET sales path on the Website, or sign the agreement binding him/her to the FFT. Failing this, the order will not be processed. The BUYER declares that he/she has full legal capacity and/or any approval necessary as required to conclude such an agreement. Validation of a TICKET (or any other document granting access to the Stadium), combined with the fact of entering the Stadium by use of the TICKET (or pass), shall constitute irrevocable acceptance of the Stadium Rules by the Holder of said TICKET (or pass) and/or of any FFT regulations or instructions applicable to the Tournament. A TICKET (or any other document granting access to the Stadium) is validated by the scanning of its barcode or QR Code by a special scanning device (tripod or hand-held). Where applicable, the Health Protocol for Spectators in force at the time of the Tournament shall be available on the Website prior to the Tournament. The Stadium Rules in force at the time of the Tournament may be viewed at the Stadium entrances and on the Website and the Hospitality Website, and shall be made available upon request.

2.4. The rights and obligations resulting from the GTCS are automatically applicable to the TICKET Holder as a result of the transfer of the TICKET under the conditions set forth in Articles 6.1.1 (3°) and 6.1.2 (3°) below. In the event that the TICKETS have been purchased by a legal entity, the rights and obligations resulting from the GTCS are automatically applicable to the Holder(s) as a result of the transfer of the TICKET under the conditions set forth in Articles 6.1.1 (3°) and 6.1.2 (3°) below, or authorised by the agreement entered into between the FFT and the Legal Buyer (in this latter case, the conditions for the transfer or handover of the TICKET are determined exclusively by the agreement).

2.5. In view of the health-related situation and any potential decisions that may be imposed on the FFT in the context of running the Tournament, the FFT may cancel the ordered TICKETS and/or update these General Terms and Conditions of Sale when selling new TICKETS.

ARTICLE 3 – ORDERING TICKETS

(TICKETS ordered by Legal Buyers may be subject to special conditions that may depart from, clarify or supplement the provisions of Article 3 of the GTCS).

3.1. Draw. For all intents and purposes, it should be specified that certain persons affiliated to the FFT (in particular, “multi-racket” licence holders) benefit from a priority period for the purchase of TICKETS, prior to the purchase slots provided for the individuals selected in the Draw.

In order to ensure the effective distribution of TICKETS, and given the very high number of purchasing requests at previous Tournaments, the FFT wanted to set up a Draw to regulate access for people wishing to buy TICKETS.

All TICKET orders are placed online via the Website (or any other app or site that may replace it). It should be noted that, to order TICKETS, a customer account – which can be created free of charge on the Website – is necessary.

Individuals wanting to order TICKETS must first enter, via their customer account, the Draw, the terms and conditions of which are specified in the Draw Rules accessible on the Website.

Entries for the Draw must be made during the period indicated on the Website. No entries can be accepted outside this period and the FFT cannot be held responsible for any delay or failure to enter during this period, which will be specified on the Website.

At the conclusion of the Draw, the selected individuals will be allocated a purchase slot enabling them to place their TICKET orders on the Website (or any other app or site that may replace it). All information relating to the purchase slot and methods of accessing the Website (or any other app or site that may replace it) will be sent by e-mail to the selected individuals to the address linked to their customer account. As each purchase slot is unique, it cannot be made available to third parties in any way whatsoever.

The selected individuals must then visit the Website (or any other app or site that may replace it) during the time slot allocated to them in order to place their order(s).

The order shall not be finalised until the price has been paid. If the order is not finalised during the allocated time slot, it cannot be taken into account. The FFT cannot be held responsible for any order that is not confirmed or finalised by the end of this period.

An order confirmation e-mail will be sent to the address linked to the customer account.

The FFT reserves the right to sell TICKETS by any other means, in particular outside of the Draw.

3.2. Right-of-withdrawal exclusion. It should be noted that, in accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to ordered TICKETS for which payment has been received by the FFT, as the services to be delivered are leisure services that will be provided on a specific date. Article L. 221-28 of the French Consumer Code states that “The right of withdrawal may not be exercised for contracts: [...] (12°) For the provision of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities that must be provided on a specific date or during a specific period [...]”.

In accordance with the provisions of Article L. 221-5 of the French Consumer Code, the BUYER acknowledges having been informed that the right of withdrawal cannot be exercised pursuant to Article L. 221-28 of the aforementioned Code.

3.3. Principle of single and individual account. It should be noted that anyone wishing to purchase a TICKET must have a single individual customer account. It is free of charge to create the account.

The FFT reserves the right to reject or cancel any account creation, or any entry in the Draw, or any TICKET order in the event of current or past fraud, or in the event of suspected fraud or a breach of these GTCS.

Any invoice issued for the order of one or more TICKETS will be exclusively in the name of the Physical Buyer.

FFT MEMBERS ARE REMINDED THAT THE LICENCE NUMBER IS STRICTLY PERSONAL TO THE LICENCE HOLDER AND THAT THE RELATED BENEFITS ARE NOT TRANSFERABLE.

3.4. TICKET sales periods/orders.

Information relating to the TICKET sales terms and conditions is available on the Roland-Garros website or by any other means deemed appropriate by the FFT.

3.5. Courts and sessions accessible to TICKET holders.

ACCESSIBLE TO HOLDERS OF TICKETS FOR PHILIPPE-CHATRIER COURT, SUZANNE-LENGLEN COURT AND THE LOWER STAND OF SIMONNE-MATHIEU COURT.

(it being specified that each Night Session TICKET Holder expressly acknowledges and accepts that he/she will only be able to access the Outside Courts from the time at which he/she is authorised to enter the Stadium, as indicated on the Website or by any other means deemed appropriate by the FFT).

TICKETS for Philippe-Chatrier and Suzanne-Lenglen Courts and the lower stand of Simonne-Mathieu Court, ordered for this period, grant access to the court and session indicated on the TICKET, as well as the Outside Courts.

TICKETS for Philippe-Chatrier and Suzanne-Lenglen Courts, ordered for this period, grant access to the court and session indicated on the TICKET, as well as the Outside Courts, it being specified that as from Sunday 30 May 2027, Simonne-Mathieu will no longer be a show court and will become an Outside Court in its entirety.

TICKETS for Philippe-Chatrier Court grant access to the session indicated on the TICKET and to all of the other courts as well.

COURTS ACCESSIBLE TO HOLDERS OF OUTSIDE COURT TICKETS

Outside Court TICKETS ordered for this period grant access to courts 2 to 14 as well as the Upper Stand of Simonne-Mathieu Court.

Outside Court TICKETS ordered for this period grant access to courts 2 to 14 as well as all parts of Simonne-Mathieu Court, which will become an Outside Court.

Outside Court TICKETS ordered for this period grant access to Simonne-Mathieu Court, courts 2 to 14 and Suzanne-Lenglen Court, which will become an Outside Court.

The FFT may adjust access to the Outside Courts in view of the health-related situation and any decisions that may be imposed on the FFT within the framework of organising the Tournament. The TICKET holder waives all claims in this respect.

3.6. Restrictions to the number of TICKETS that may be ordered

3.6.1. A single Physical Buyer may place one or more orders for TICKETS granting him/her access to the show courts (Philippe-Chatrier Court, SuzanneLenglen Court and the lower stand of Simonne-Mathieu Court) subject to the following restriction (or any other restriction set forth in the Draw Rules for individuals selected in the Draw): a single Physical Buyer may order a maximum of four (4) TICKETS (individually, in the form of a Pass, or as part of a Premium Offer), granting access to the show courts throughout the Final Phase of the Tournament.

3.6.2. A single Physical Buyer may place one or more orders for TICKETS granting him/her access to the Outside Courts, subject to the following restrictions (or any other restriction set forth in the Draw Rules for individuals selected in the Draw), all of which are applicable:

3.6.3. A single Physical Buyer may, subject to any other restriction set forth in the Draw Rules for individuals selected in the Draw, place one or more orders for TICKETS, enabling him/her to access Opening Week and/or Yannick Noah Day, up to a limit of fifteen (15) TICKETS.

3.7. Ordering methods.

3.7.1. As far as people other than those selected in the Draw are concerned, TICKETS may be ordered in the following two (2) ways:

3.7.2. TICKETS will be ordered for the individuals selected in the Draw under the conditions set forth in the Draw Rules.

3.8. Availability of TICKETS.

It should be noted that the FFT reserves the right, at its sole discretion, to determine the number of TICKETS offered for sale and to adjust this number at any time. The FFT also reserves the right to suspend or resume the sale of TICKETS at any time, at its sole discretion. It should also be reiterated that all orders for TICKETS are subject to availability. The FFT may not be held liable for the unavailability of TICKETS for certain sessions and/or certain TICKET categories.

3.9. Malfunctions and errors in the sales procedure.

The FFT may not be held liable in the event of a malfunction of the Internet network, telephone lines or reception equipment preventing the creation of an account, entry in the Draw or the processing of TICKET orders. Under no circumstances can the FFT be held liable for problems with the delivery or loss of e-mail, when such events result from circumstances beyond the FFT's reasonable control.

The FFT cannot be held responsible in the event of a technical failure, anomaly, or hardware or software issue of any kind (virus, bug, etc.) affecting the BUYER's systems, their computer equipment and the data stored therein and the consequences that this may have on their personal, professional or commercial activity.

The FFT may not be held liable, in particular, in the event of an error committed by any person and preventing their participation in the Draw or the placing of an order for TICKETS (in particular in the event of an error related to entering information or an incorrect e-mail address), due to the use of a temporary or disposable e-mail address or in the event of fraud (in particular through the use of an inaccurate or misleading address or information).

3.10. Failure by the Physical Buyer to comply with any of the provisions of Article 3 of the GTCS shall result in the cancellation of his/her order.

ARTICLE 4 – ORDER PAYMENT

(Orders placed by Legal Buyers other than the leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs [associations affiliated to the FFT and organisations authorised by the FFT], may be subject to special conditions that may depart from, clarify or supplement the provisions of Article 4 of the GTCS).

4.1. The TICKET price is provided in Euros inclusive of all taxes, but exclusive of administration fees as set forth in Article 4.2 below. TICKETS are payable by credit/debit card exclusively (with the exception of orders placed via order form, as set forth in Article 3.7.1 (1.) above). Bank e-cards or virtual bank cards are not accepted. Any payment incident (in particular the failure of the 3D Secure information) will automatically result in the order being cancelled.

4.2. An administration fee is added to the price of the TICKETS. This fee, of four Euros (€4), applies to each order.

4.3. TICKETS remain the property of the FFT until full payment of their price is made.

ARTICLE 5 – ACQUISITION OF TICKETS

(The acquisition of TICKETS ordered by Legal Buyers other than the leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs [associations affiliated to the FFT and organisations authorised by the FFT], may be subject to special conditions that may depart from, clarify or supplement the provisions of Article 5 of the GTCS).

5.1. TICKETS ordered on the Website or on the Roland-Garros Travel Website are issued in the form of Digital Tickets and will be available on each BUYER's customer account by the end of April 2027. These Digital Tickets will be available on the Physical Buyer’s account (as well as on that belonging to the representative of the Legal Buyer), created for the purposes of his/her order and may, where applicable, be transferred to the Holder in accordance with the procedure set forth in Article 6.1.2. below, as the case may be. The provisions of this Article 5.1. may be supplemented by information communicated subsequently by the FFT on the Website or by any other means deemed appropriate by the FFT.

5.2. TICKETS ordered on the Hospitality Website are issued in the form of e-Tickets and will be available on each BUYER's customer account by the end of April 2027. The e-Tickets must be downloaded by the Physical Buyer (and by the representative of the Legal Buyer) via his/her personal account, created for the purposes of his/her order and may, where applicable, be transferred to the Holder in accordance with the procedure set forth in Article 6.1.1. below, as the case may be. They must be printed out by the Physical Buyer or the Holder, as the case may be, by their own means.

ARTICLE 6 – CONDITIONS OF USE OF TICKETS

(The TICKETS ordered by Legal Buyers may be subject to special conditions that may depart from, clarify or supplement the provisions of Articles 6.1. and 6.2. of the GTCS).

ANY HANDOVER OR TRANSFER, BY ANY MEANS AND IN ANY FORM WHATSOEVER, WHETHER FREE OF CHARGE OR FOR A FEE, OF A TICKET IS PROHIBITED, SUBJECT TO THE PROVISIONS OF ARTICLES 6.1.1., 6.1.2. AND 6.2.3. BELOW.

6.1. Conditions of use of e-Tickets and Digital Tickets.

6.1.1. Conditions of use of e-Tickets

6.1.2. Conditions of use of Digital Tickets

6.1.3. e-Ticket and Digital Ticket check/Exit from the Stadium

6.2. Common provisions.

6.2.1 Non-transferability of TICKETS

Any handover or transfer, by any means and in any form whatsoever, whether free of charge or for a fee, of a TICKET is prohibited, subject to the provisions of articles 6.1.1., 6.1.2. and 6.2.3. of the GTCS.

6.2.2. Illegal sale and offer for sale of TICKETS

Unless an exception is expressly provided for by the FFT, selling or transferring, or offering to sell or transfer, one or more TICKETS (particularly on nonofficial websites, resale websites or auction websites) is prohibited and exposes the offender to one or more of the penalties set forth in Article 14 below, without prejudice to any other civil or criminal action and to any damages. FFT members, leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs (associations affiliated to the FFT and organisations authorised by the FFT), may also, where applicable, be subject to disciplinary sanctions within the scope of the FFT's Administrative Rules.

It should be reiterated that, under Article 313-6-2 of the French Criminal Code, selling, offering for sale or exhibiting for sale or transfer, or providing the means for the sale or transfer of tickets granting access to a sporting, cultural or commercial event or a live performance, on a regular basis and without the authorisation of the producer, organiser or owner of the rights for this event or performance, is punishable by a €15,000 fine. This penalty is increased to €30,000 in the event of a repeat offence.

6.2.3. Ticket resale service

6.2.3.1. By way of the provisions of Article 6.2.1., and according to the conditions provided in this document, and those which would, where necessary, be later enacted by the FFT, as regards the resale of TICKETS, from the official start date of the Tournament, any Physical Buyer or Legal Buyer with the status of Works Council as described in Article L. 2311-2 et seq. of the French Labour Code, as well as the leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs (associations affiliated to the FFT and organisations authorised by the FFT), may put the TICKETS that they have ordered from the FFT up for sale (individually, in the form of a Pass, or as part of a Premium Offer), within the framework of the Resale Service.

Only the aforementioned Physical Buyer and Legal Buyer may resell the TICKETS that they have duly purchased from the FFT, to the exclusion of any other person, in particular the Holders of the TICKETS. The resale of TICKETS is only authorised via the Resale Service.

6.2.3.2. It shall be noted that additional services (pre-ordered pairs of towels, gift vouchers, optional insurance guarantees, etc.) ordered at the same time as a TICKET, whether it was bought on its own or with an additional service included (Premium Offer), cannot be cancelled or refunded. In the case of TICKETS purchased in batches as part of a Pass, with each ticket being assigned a face value, it may be placed on sale separately from the other TICKETS, under the conditions specified in Article 6.2.3.1. In the case of Premium Offer TICKETS, the services included cannot be separated out from the TICKET.

Consequently, TICKETS that are part of these offers cannot be sold separately (i.e. without the services included): each Premium Offer shall be placed on sale in its entirety (TICKET + services). It should, however, be specified that the Premium Refund Option cannot be resold and shall remain the responsibility of the BUYER. It should also be specified that TICKETS purchased on their own (i.e. without any additional services), individually or in batches (as part of a Pass) may, subject to any changes communicated to the aforementioned Physical Buyer and the Legal Buyer on the Website or by any other means deemed appropriate by the FFT, be put up for sale until the day of their validity date at 3 p.m. (French time). As regards Premium Offers, they may be put on sale, subject to any changes communicated to the aforementioned Physical Buyer and the Legal Buyer on the Website or by any other means deemed appropriate by the FFT, until the day before (4 p.m. French time) their validity date.

The original BUYER shall be informed by e-mail of the resale of his/her TICKET and may withdraw his/her resale offer prior to its purchase by a final BUYER, provided that the TICKET is not in the virtual basket of a third party. It should be noted that any resale of a TICKET is considered binding as soon as full payment of the price has been made by the purchaser and results in the definitive transfer of the TICKET, subject to fraud or attempted fraud. Consequently, the original BUYER will no longer be able to use the sold TICKET to access the relevant session. The FFT reserves the right to limit resales depending on the category or session of the TICKET.

6.2.3.3. The original BUYER (understood to be the Physical Buyer or the Legal Buyers mentioned above and limited to the above) will be able to obtain a refund of ninety per cent (90 %) of the price of the purchased TICKET(S) or Premium Offer(s), provided that the TICKET(S) or Premium Service(s) can be reallocated to a third party who has purchased it/them via the Resale Service. In this case, the TICKET or Premium Offer sold to the original BUYER will be cancelled and a new ticket/new premium offer will be issued to the new buyer under the conditions in force. The original BUYER will be refunded ninety per cent (90 %) of the price he/she paid for the cancelled ticket(s) or, where relevant, ninety per cent (90 %) of the price he/she paid for the cancelled Premium Offer(s), excluding administration costs, which will remain irrevocably with the FFT. The refund will be made at the end of the Tournament, on a date and in accordance with procedures to be communicated in due course by the FFT on the Website, or by any other means it deems appropriate.

In the event that the TICKET(S) or Premium Offer(s) acquired by the original BUYER have not been reallocated to a third party who has acquired them via the Resale Service, no refund or exchange will be possible, which the original BUYER expressly acknowledges and accepts.

The BUYER shall be informed that last-minute tickets and tickets due to be issued in place of cancelled tickets may be put on sale via the Resale Service.

6.2.4. Prohibited behaviour

All Holders undertake to comply with safety instructions within and/or around the Stadium. In particular, it is forbidden to cross any fence or barrier intended to contain the public, or to engage in any behaviour that is risky or likely to harm others, in particular running, jostling or sliding. It is forbidden to disseminate any abusive, racist, sexist, political, religious or discriminatory messages in or around the Stadium.

Engaging in any activity that is likely to disrupt or an attempt to disrupt the smooth running of the Tournament or its sessions is also prohibited.

6.2.5. Ban on engaging in promotional or commercial activities

6.2.5.1. It is strictly prohibited to use any TICKET in support of promotional and/or commercial activities, especially (but not limited to) (i) as an endowment of any competition, contest, lottery, in-house incentive operation or similar activity, (ii) as part of any travel service, and/or (iii) as part of any PR service.

Any infringement detected by the FFT in this regard shall render the offender liable to one or more of the penalties set forth in Article 14 without prejudice to any other action.

6.2.5.2. It is strictly prohibited to engage in, within the Stadium and/or within the security perimeter, any distribution of brochures, or any commercial activity not authorised by the FFT, including but not limited to any hospitality services, any distribution, whether free of charge or in return for payment, of products, or any commercial promotion.

6.2.6. Any person engaging in any activity not authorised by the FFT within and/or in the vicinity of the Stadium may be refused access to the Stadium or ejected without any possibility of a refund.

6.2.7. The Holder is required to comply with all instructions regarding access to the Stadium, particularly in relation to prohibited objects, which will be communicated to him/her prior to the session.

6.2.8. Security checks

TICKET (or pass) Holders are hereby informed that, if circumstances so require, exceptional health and/or security measures may be implemented by the FFT, and may result in longer waiting times before entering the Stadium complex. Each TICKET (or pass) Holder is therefore asked to plan ahead and to arrive at the Stadium as early as possible in order to gain access to the match(es) of the relevant session in good time.

Any TICKET (or pass) Holder may be subjected to security checks at the entrance to the Stadium, under the conditions set forth in Article L. 613-3 of the French Internal Security Code.

Any TICKET (or pass) Holder who refuses to undergo the various aforementioned checks will be denied access to the Stadium or escorted from the Stadium complex, as the case may be. TICKET (or pass) Holders are asked to check the Website (and/or any other app or site that may replace it) and the Stadium Rules on a regular basis in order to best prepare for their visit to the Stadium. The BUYER expressly acknowledges that no compensation or reimbursement may be paid in this respect.

6.2.9. Compliance with health regulations

The TICKET (or pass) Holder undertakes to comply with all health measures in force in France, where applicable, which may change depending on the health-related situation. The TICKET Holder also undertakes to comply with the Health Protocol for Spectators, as defined in these General Terms and Conditions of Sale. Any observed breach of the health regulations and/or Health Protocol for Spectators shall result in the application of the penalties set forth in Article 14 of these General Terms and Conditions of Sale and, more specifically, in the cancellation of the TICKET and/or the order to the sole detriment of the TICKET Holder, and shall also result in the FFT refusing the offender(s) access to the Stadium or ejecting the offender(s) from the Stadium complex, without prejudice to legal proceedings and any damages.

The BUYER expressly acknowledges that no compensation or reimbursement will be made in this respect.

ARTICLE 7 – INTERRUPTION/POSTPONEMENT/REFUND

(The use of Tickets ordered by Legal Buyers may be subject to special conditions that may breach, clarify or supplement the provisions of Articles 7.1., 7.2., 7.3., 7.4. and 7.5. of the GTCS).

7.1. TICKET refund terms and conditions.

7.1.1. Guarantee included in TICKET purchase

If the Playing Time of a day/session/match to which the TICKET grants access is less than two (2) hours due to Inclement Weather, the BUYER shall receive a full refund of the purchase price of his/her TICKET, with the exception of administration fees, which shall be retained. This guarantee covers all TICKETS granting access to the lower stand of Simonne-Matthieu Court, as well as the Outside Courts (with the exclusion of those purchased for Yannick Noah Day).

The Playing Time shall be gauged by the Playing Time on the show court (Simonne-Mathieu) to which the BUYER or TICKET Holder has access, for the relevant day. As regards the Outside Courts, the match length shall be gauged by the longest Playing Time recorded on any of the Outside Courts.

7.1.2. Optional affinity guarantees

When ordering TICKETS on the Website (and/or any other app or site that may replace it), the BUYER has the possibility of subscribing to an optional guarantee by adding events that might result in a Playing Time of less than two (2) hours, giving rise to the right to a refund of the price of the TICKET (with the exception of the aforementioned administration fees). The terms and conditions for triggering this guarantee are as follows:

7.1.3. TICKET refund terms and conditions

The Physical Buyer or the authorised representative of the Legal Buyer (in the case of the leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs [associations affiliated to the FFT and organisations authorised by the FFT]), will obtain a refund of their TICKET automatically

before the end of July 2027 onto the bank card used for the purchase. If the payment was not made by bank card, if the bank card is no longer valid, or if it is not possible to make the refund in this way for any reason whatsoever, the BUYER will contact the FFT so that he/she can provide the means of payment

via which the refund should be executed. The TICKET will be refunded as soon as possible, according to the means of payment provided to the FFT. For legal entities other than leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs (associations affiliated to the FFT and organisations authorised by the FFT), the refund will be made at the conclusion of the Tournament, at a date and via a method that will be communicated in due course by the FFT.

7.2. Conditions applicable to the postponement of the Men’s Singles final.

If the Playing Time of the Men’s Singles final at Roland-Garros is equal to or greater than two (2) hours, the corresponding TICKETS are not subject to any refund. If, due to a Sport Contingency, the Playing Time is less than two (2) hours, the TICKETS shall not be subject to any refund. In the event of an interruption to and/or a postponement of the Men’s Singles final at Roland-Garros, then the TICKET remains valid according to the terms of use that will be communicated in due course to BUYERS by the FFT.

7.3. Conditions pertaining to refunds

Calculations relating to the length of matches during the Tournament will be carried out using the timings featured on the scorecard filled out by the chair umpire, on the show courts as well as on the Outside Courts. These timings shall be considered binding.

It is expressly stipulated that additional services that come with the TICKETS (pre-ordered take-away food, pairs of towels, gift vouchers, etc.) cannot be refunded. The same goes for all of the services included with Premium Offer TICKETS (with the exception of services covered by the Premium Refund Option guarantee), as well as hospitality-related services included with the TICKETS (particularly the Box Tickets) acquired by legal buyers.

To obtain a refund of their TICKET (and, where relevant, the refund of the cost of services related to Premium Offer tickets covered by the Premium Refund Option guarantee), the Physical Buyer or the authorised representative of the Legal Buyer (in the case of leagues, departmental committees and tennis clubs) should log in to their account in order to enter their bank details by 17 July 2027 at the latest. For legal entities other than leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs (associations affiliated to the FFT and organisations authorised by the FFT), the refund will be made at the conclusion of the Tournament, at a date and via a method that will be communicated by the FFT in due course.

7.4. The match and Tournament schedule is provisional and is only provided for information purposes. Any changes made to it shall not, under any circumstances, lead to an exchange or refund of the TICKETS, or to any compensation. The Buyer and/or Holder expressly waive/s any claim, of any kind whatsoever, relating to the Tournament schedule, particularly in the event that it does not correspond to his/her preference or expectations, regardless of the session in question. In addition, the Buyer and/or Holder acknowledges, in particular, that the FFT does not guarantee the participation of the highest ranked players in the ATP and WTA rankings, nor the participation of any particular player in the Tournament or any particular session.

7.5. Furthermore and in any case, the FFT’s liability shall be excluded in all cases where fulfilling its obligations is affected by an event beyond its control.

ARTICLE 8 – FORCE MAJEURE, TERMINATION OF CONTRACT/REFUNDS, CREDIT NOTE

(The use of TICKETS ordered by Legal Buyers may be subject to special conditions that may breach, clarify or supplement the provisions in Articles 8.1., 8.2. and 8.3. of these GTCS).

8.1. Force majeure. The FFT shall not be held liable for the non-execution, or the late or defective execution, of its commitments as a consequence of (i) force majeure as defined in Article 1218 of the French Civil Code and interpreted by French case law, or (ii) any decisions taken by governmental, public, administrative, judicial or sporting authorities that are binding on the FFT and that have an impact on the running of the Tournament, which may, in particular, result in the complete cancellation, partial cancellation, or postponement of the Tournament, or in the Tournament being run behind closed doors or with a reduced attendance (taking into account the Stadium’s usual capacity), and thereby forcing the FFT to cancel all or some of the TICKETS ordered for the Tournament. For all practical purposes, endemic diseases, epidemics and pandemics – as well as all decisions made by governmental, public, administrative or legal authorities with the aim of combatting them – that have an impact on the FFT and on the running of the Tournament, shall be considered as examples of force majeure.

8.2. Termination of contract/Refunds. If necessary, the cancellation, due to force majeure, of all or some of the TICKETS ordered for the Tournament shall result in the automatic termination of the contract (the General Terms and Conditions of Sale) concluded between the FFT and BUYERS of the cancelled TICKETS. TICKETS cancelled and/or refunded under Articles 7.1.1., 7.1.2., 8.1. and 8.3. of these General Terms and Conditions of Sale may be refunded up to their purchase price (excluding administration fees), for the exclusive benefit of the BUYER, and under conditions set forth in Article 7.1.3. of these GTCS.

8.3. Credit note.

8.3.1. Principle. Notwithstanding the provisions in Article 8.2., and in accordance with any legal or regulatory measures aimed at extending these provisions, from the moment that the contract (the General Terms and Conditions of Sale) is terminated due to force majeure, the FFT reserves the right to offer to the relevant individuals, instead of a refund of the price of their TICKETS, a credit note equal to the purchase price of the cancelled TICKETS (including administration fees), which can be used under the conditions described below, unless the law provides otherwise. Where appropriate, a refund of the price of the cancelled TICKETS cannot be requested during the entire period specified in Article 8.3.4. below.

8.3.2. Provision of information to BUYERS. If the FFT wishes to offer a credit note instead of a refund of the price of the cancelled TICKETS, the relevant BUYERS shall be informed within thirty (30) days of the termination of the contract (the General Terms and Conditions of Sale). The information shall specify the amount of the credit note, as well as its timeframe and validity period conditions.

8.3.3. Conditions for credit note use. If appropriate, within (3) months of the notification of the termination of the contract (the General Terms and Conditions of Sale), the BUYERS whose TICKETS were cancelled shall be offered a new service for which the credit note can be used, of the same type and same category as the service specified in the terminated contract (the General Terms and Conditions of Sale), at a price no higher than that of the service specified in said contract, and not giving rise to any price increase other than those that may result from the purchase of related services (if the terminated contract provided such services).

8.3.4. Validity period. If appropriate, the relevant individuals shall be informed of the time period during which they shall be able to accept the FFT’s offer.

This period shall take effect from the moment the individual receives the FFT’s offer and may not, in any event, be longer than eighteen (18) months.

Failing the conclusion of a contract related to the new service at the end of the validity period set by the FFT, the FFT shall provide a refund of all payments made in purchasing the cancelled TICKETS. If applicable, the FFT shall provide a refund of any unused balance on the credit note.

ARTICLE 9 – DISABLED PERSONS/CHILDREN UNDER FOUR/MINORS

9.1. Disabled persons. There are specific Tickets for holders of a disability card proving that they are disabled to a degree of more than 80 per cent and who use a wheelchair, or persons with a priority card or disability card specifying “need for assistance” or “blindness”. Online reservations on the Website (and/or any other app or site that may replace it) are open to people with disabilities, on a “first come, first served” basis. The sales limits are the same as those indicated in Article 3.6. above. Any disabled person may be accompanied at the Stadium (limited to one (1) companion per person). To this end, the disabled person must order one (1) additional Ticket for the companion. The GTCS governing Tickets for the companion are identical to those applicable to the disabled person’s order.

9.2. Children under four years of age. Access to the Stadium is free for children under four years of age who are accompanied by a person in possession of a TICKET, upon presentation of Proof of Identity and subject to the following: Only one child per person in possession of a TICKET may benefit from free access to the Stadium and the competition courts. Given that no seats are allocated to them, children under four years of age must sit on the lap of the accompanying adult. A wristband with a barcode will be given to the child before he/she enters the Stadium.

9.3. It should be specified that minors remain under the full responsibility of their parents or legal guardians and, where appropriate, under their supervision.

ARTICLE 10 – IMAGE RIGHTS

All TICKET (or pass) Holders or, where applicable, the legal guardians of the minor Holder and/or child under four years of age set forth in Article 9.2., accept and acknowledge that the Tournament and its sessions are public events, and that consequently the presence and actions of the Holder and/or the child under four years of age within the Stadium or in its vicinity are of a public nature. In this respect, the Holder is advised that he/she may be photographed and/or filmed by the FFT's teams and/or by any third party authorised by the FFT (in particular, but not limited to, media operators –television crews, photographers, print and Internet journalists, etc. – and official partners/suppliers of the Tournament and/or the FFT, etc.). Consequently, the TICKET (or pass) Holder or, where applicable, the legal guardians for the minor Holder and/or the child under four years of age set forth in Article 9.2. above, expressly authorises, free of charge, (i) the capture of his/her image by any method and (ii) the use of his/her image on all media (press, posters, leaflets, digital, analogue, etc., without restrictions as regards quantity) and for all types of broadcasting (television, cinema, exhibition, online, social networks, etc.), by the FFT and/or by any third party authorised by the FFT (in particular, but not limited to, the FFT's decentralised bodies, media operators – television crews, photographers, print and Internet journalists, etc. – and official partners/suppliers of the Tournament and/or the FFT, etc.), for all purposes, including commercial purposes (in particular, but not limited to, the promotion of the FFT, its products/services, its business, tennis, the Tournament and its events, the Stadium, the status of official partners/suppliers of the Tournament and/or the FFT and their products/services, etc.), as well as during the televised broadcast of the Tournament, without this giving rise to any payment. This authorisation is valid for use throughout the world and for the entire legal duration of copyright protection relating to the aforementioned media. The BUYER of one or more TICKET(S) make a guarantee to the FFT that he/she has informed the Holder(s) of the TICKET(S) of the terms and conditions of this Article, as well as the legal guardians of the minor Holder(s), and/or the child under four years of age, and that he/she has obtained their prior consent.

ARTICLE 11 – GAMBLING BAN

For sporting ethics reasons related to maintaining the integrity of tennis tournaments, it is forbidden for any Physical Buyer or TICKET Holder to commit to, directly or through an intermediary, by any method at all (in particular, through the intermediary of an online public communication service), bets of any type (including private bets between natural persons) related to Roland-Garros within the Stadium complex. In the event of a breach of this ban, the FFT my take any measures it sees fit, including ejecting the person in question out of the Stadium complex.

ARTICLE 12 – COMBATING SPORTING FRAUD

The FFT is the official organiser of Roland-Garros. In this regard, under the provisions of Article L. 333-1 of the French Sporting Code, it holds all the usage rights which relate to Roland-Garros, and in particular, all intangible items produced during or resulting from the matches taking place at Roland-Garros.

Consequently, it is strictly forbidden for any holder of a TICKET (or pass), attending any one of the matches at the Tournament, or present within the Stadium complex, to collect, store, distribute, communicate, publish, deliver and/or make available to any person or any organisation, by any method, and from any place in the Stadium, free of charge or for a fee, any data, statistic, information or fact related to any match taking place during the Tournament (in particular but not exhaustively, the live score point by point, match statistics, information related to a specific set or games, a warning given to a player by the chair umpire, an umpiring error, a player calling on the trainer, an injury, a player quitting the match, etc.) that they have become aware of. In the event of a breach of the ban detailed in this Article 12, the party breaking the rules puts himself/herself at risk of one or several of the sanctions provided in Article 14 below, the FFT reserving the option to initiate proceedings or actions against him/her. The continued use of laptops or electronic devices is strictly forbidden in the spectator areas adjacent to the courts.

ARTICLE 13 – CAPTURE/BROADCASTING OF AUDIO AND/OR VISUAL RECORDINGS

13.1. It is strictly forbidden to capture and/or broadcast and/or make available to the public, live or tape-delayed, wholly or partly, whether free of charge or for a fee, any sound recording and/or any still or moving image captured by any method within the Stadium (especially in the competition courts and inside areas subject to limited access, in particular changing rooms and areas reserved for competitors), regardless of the broadcasting method (Internet, radio, television, mobile telephones, data storage accessories or any other current and/or future media), without the prior and express authorisation of the FFT.

This restriction pertains, in particular, but not exclusively, to:

13.2. In the event of a violation of the restrictions set forth in this Article, the FFT reserves the right to take action against the offender, who may be subject to one or more of the sanctions set forth in Article 14 below, without prejudice to any other sanction and/or action.

13.3. In any event, the BUYER or TICKET (or pass) Holder grants the FFT the right, free of charge, to reproduce and display to the public, on any medium, by any means and for any purpose, including commercial purposes, any sound recording and/or any still or moving image captured by the BUYER or the TICKET (or pass) Holder within the Stadium during the Tournament, or in relation to Tournament matches or training sessions. This release is valid worldwide and for the duration of the intellectual property rights as set forth in the French Intellectual Property Code.

ARTICLE 14 – NON-COMPLIANCE WITH GTCS

Without prejudice to any other action, the violation by the BUYER or TICKET (or pass) Holder of any of the provisions of the GTCS will expose the offender to any one or more of the following sanctions:

14.1. Cancellation of order. Any violation by the BUYER of any of the provisions of the GTCS may result, if the FFT sees fit, in the immediate cancellation of the order, as of right and without any other formality being required, to the sole detriment of the BUYER. In this case, the BUYER will not be able to collect the TICKET(S) that are the subject of said order, which will then be put back on sale by the FFT, and/or will be refused entry to the Stadium, without being entitled to claim any refund or compensation.

14.2. Termination of sale. Any violation by the BUYER or TICKET Holder of any of the provisions of the GTCS may result, if the FFT sees fit, in the immediate termination of the sale, as of right and without any other formality being required, to the exclusive detriment of the BUYER. In this case, the TICKET(S) shall be cancelled and the BUYER or the Holder shall be refused entry to the Stadium without being entitled to claim any refund or compensation.

14.3. Denial of access to or expulsion from the Stadium. Any violation by the Physical Buyer or TICKET (or pass) Holder, when present in the Stadium and its vicinity, of any of the provisions of the GTCS and/or the Stadium Rules and/or, where applicable, any FFT regulations or instructions applicable to the Tournament, may result in the Buyer or Ticket Holder being denied entry to or ejected from the Stadium. Denial of access or ejection will automatically result in the confiscation and invalidation of the offender’s TICKET or pass (including any service related to the TICKET), to the exclusion of any refund or compensation. In the event that the offender has acquired or is the Holder of one or more TICKET(S), and/or any other pass, for any day of the Tournament after his/her denial of access to or ejection from the Stadium complex, the FFT reserves the right to cancel the said TICKET(S) (including any service related

to the TICKET(S)) and/or pass, for which only the BUYERS will be able to request a refund.

14.4.1. Any breach of the provisions of these General Terms and Conditions, but especially any fraud, past or present, or attempted fraud detected by the FFT (including, but not limited to, selling or offering to sell one or several TICKET(S), particularly via resale websites or auction websites, etc.), will provide the FFT with a basis to, if it deems it necessary (in view of the seriousness of the detected breach), to cancel any TICKETS or TICKET order and/or to add the BUYER or the identified Holder to a specific exclusion list (“Exclusion List 1”), thereby prohibiting him/her of any possibility of ordering TICKETS for the current edition of Roland-Garros or for subsequent editions of the Tournament, and also for any other event run by the FFT, for a duration of three (3) years (except in cases of non-payment).

14.4.2. All BUYERS or Holders of a TICKET granting access to the Tournament shall also be informed that the FFT is likely to place, on a second exclusion list (“Exclusion List 2”), any person subject to a competition and/or stadium ban duly imposed (i) by the FFT’s disciplinary bodies, or (ii) international bodies governing tennis (International Tennis Federation [ITF], Association of Tennis Professionals [ATP], Women's Tennis Association [WTA], International Tennis Integrity Agency [ITIA], etc.). Any person appearing on Exclusion List 2 shall be prohibited, while he/she remains on the list, from accessing the Stadium during Roland-Garros and during subsequent editions of the Tournament, as well as from accessing all venues for competitions run by the FFT. In addition, any person appearing on Exclusion List 2 shall not be, while he/she remains on the list, issued with any document (ticket, accreditation, etc.) granting access to the Stadium during Roland-Garros and during subsequent editions of the Tournament, as well as any document granting access to venues for competitions run by the FFT. Any document (ticket, accreditation, etc.) granting access to the Stadium or to any other venue for a competition run by the FFT which is held by any person at the moment of or subsequent to his/her appearance on Exclusion List 2, will be subject to cancellation.

14.4.3. Any breach of any of the prescriptions in the Stadium Rules by the BUYER or Holder of a TICKET, while he/she is inside the Stadium, will provide the FFT, with the basis to, if it deems it necessary (in view of the seriousness of the detected breach), add the BUYER or the identified Holder to a specific stadium ban list (“Exclusion List 3”) thereby prohibiting him/her of any possibility, while he/she remains on said list, of accessing the Stadium during RolandGarros, during subsequent editions of the Tournament and any other sporting event being held therein.

In addition, any person appearing on Exclusion List 3 shall not be, while he/she remains on the list, be issued with any document (ticket, accreditation, etc.) granting access to the Stadium. Any document granting access to the Stadium which is held by a person on the list will be subject to cancellation, on the understanding that he/she may apply for a refund.

14.4.4. The terms and conditions related to personal information appearing on Exclusion Lists 1, 2 and 3 are covered by Article 15.4. below.

14.5. The fact that the FFT does not pursue any violation of any of the provisions of the GTCS by the BUYER or the TICKET (or pass) Holder does not mean that the FFT waives the right to subsequently pursue such a violation.

ARTICLE 15 – PERSONAL DATA

15.1. The personal data of the Physical Buyer, the representative of the Legal Buyer and any Holder of a TICKET, gathered during the order or transfer of the TICKET, will be processed by computer by the French Tennis Federation, in its role as data controller.

15.2. Purpose of processing. Purpose 1. Personal data is collected for the purpose of managing said order or transfer and the dissemination of information related to the Tournament, as the case may be. Purpose 2. This data may also be used by the FFT for the purpose of managing the Exclusion Lists, in accordance with Article 14.4 of these terms and conditions.

Legal basis for processing. Purpose 1. The legal basis for this processing is the execution of contractual actions. Purpose 2. The legal basis for this processing is the FFT’s legitimate interest to ensure compliance with its administrative regulations and binding regulations of international tennis bodies, including reporting and cooperation obligations with the ITIA, or the law.

15.3. Data recipients. Purpose 1. Access to personal data is strictly limited to authorised FFT staff members. The data is transmitted to its subcontractors for the purposes of processing personal data, and in particular the hosting of this data within the European Union, or to legal authorities. Purpose 2. Access to personal data is strictly limited to authorised FFT staff members and to its potential subcontractors. The data of individuals on Exclusion List 2 may be communicated to international tennis bodies such as the ITIA, as part of the FFT’s reporting and cooperation obligations.

15.4. Retention period. Purpose 1. The bank details provided by the BUYER of a TICKET when paying for his/her order by bank card are stored in the FFT service provider’s system empowered for that very purpose, and are subject to specific security measures. This data is stored for a period of thirteen (13) months following the date of transaction, in accordance with Article L.133-24 of the French Monetary and Financial Code. All other data collected is stored for the duration of the contract, plus the statutory limitation period.

Purpose 2. The personal information of any person included on Exclusion List 1 as per Article 14.4.1. above, will appear for a period of three (3) years from the date that he/she was first added to said list, with the exception of non-payment (in which case the Physical Buyer’s personal data shall be removed as

soon as payment is settled). The personal information of any person included on Exclusion List 2 as per Article 14.4.2. above will appear for the duration of the stadium/competition ban imposed on him/her by an FFT disciplinary body, an international body that governs the sport of tennis, or by any other competent authority. The personal information of any person included on Exclusion List 3 as per Article 14.4.3. above will appear for the duration of the stadium/competition ban imposed on him/her.

15.5. Roland-Garros spectators may be invited to – when taking part in certain events within the Stadium and when paying for goods at the various points of sale within the Stadium during the Tournament – scan their TICKETS by staff members running said events and vendors at their kiosks. This procedure is not compulsory, and every spectator remains free, if they so wish, to accept or refuse to present his/her TICKET to be scanned when taking part in the event or purchasing items. If the spectator accepts, the TICKET scan will result in the collection of information related to the event taking place or the purchase (time of purchase, products bought, total amount paid), as well as personal information (TICKET number). The information and data collected are strictly for internal FFT use and are subject to stringent security measures. They shall never be shared with a third party and shall be stored for a limited time period. They help the FFT to develop statistical information on Roland-Garros spectators.

15.6. Rights of individuals with regard to their data. Purpose 1. In accordance with the French IT information and freedom law of 6 January 1978, and with the General Data Protection Regulation (EU) 2016/679 of 27 April 2016, the Physical Buyer as well as the Holder of a TICKET have the right to access, change, move and erase their personal information. They may also request the limitation of the processing of their personal data. In addition, they have the right to set instructions concerning the preservation, deletion and communication of their personal data after their death.

Finally, they may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data protection authority. To exercise their rights or to ask any question relating to the processing of their personal data, they may contact the FFT’s Data Protection Officer at the following e-mail address: dpo@fft.fr. Purpose 2. Considering the very nature of the Exclusion Lists, any person appearing on Exclusion Lists 1 and/or 2 and/or 3 only have the right to access and correct their personal information. These rights can be exercised by contacting the FFT Data Protection Officer at the following address: dpo@fft.fr. Finally, the relevant individual may also lodge a complaint with the CNIL.

ARTICLE 16 – APPLICABLE LAW/ ASSIGNMENT OF JURISDICTION

16.1. THE GTCS ARE SUBJECT TO FRENCH LAW.

ANY DISPUTE PERTAINING TO THEIR ENFORCEABILITY, THEIR VALIDITY, THEIR INTERPRETATION AND/OR THEIR PERFORMANCE, AND MORE GENERALLY, ANY DISPUTE PERTAINING TO THE SALE OF TICKETS, SHALL BE SUBMITTED TO THE COMPETENT COURTS.

16.2. In accordance with the provisions of the French Consumer Code regarding the amicable settlement of disputes, the FFT adheres to the FEVAD (Ecommerce and remote sales Federation) e-commerce Mediation Service: http://www.mediateurfevad.fr. After the prior written procedure performed by the BUYER with regard to the FFT (Tel.: 01.47.43.51.11/postal address: French Tennis Federation [Customer Service Dept], 2, avenue Gordon-Bennett, 75016 Paris, France), any consumer disputes that have not been settled can be referred to the Mediation Service. To find out how to refer a dispute to the Mediator, please visit this site: https://www.mediateurfevad.fr/index.php/espace-consommateur.

ARTICLE 17 – DOCUMENT HIERARCHY

In the event of any contradiction or ambiguity between the GTCS, the Stadium Rules and the Health Protocol for Spectators, if applicable, or any other contractual document, the GTCS shall prevail for the stipulations in question. Similarly, in the event of a contradiction between the GTCS and any special conditions issued by the FFT, the latter shall prevail for the stipulations in question.

ARTICLE 18 – LANGUAGES

The GTCS were drawn up in French and English. In the event of any discrepancy between the French version and English version, the French version of these GTCS shall prevail. Only the French version shall have legal value.

CONDITIONS OF USE AND SALES OF THE ROLAND-GARROS TRAVEL WEBSITE

The services offered on the site https://travel.rolandgarros.com (“the Site“) are developed and offered for sale by the company MYCOMM, holder of a concession of the ROLAND-GARROS TRAVEL brand for the sole purpose of the sale. services offered on the Site.

MYCOMM’s professional civil liability is insured with the company HISCOX, 12, quai des Queyries – CS 41177 – 33072 Bordeaux, contract no. HA RCP0085051 for an amount of €1,500,000 per claim and per year of insurance. The financial guarantee intended to guarantee the funds received, by virtue of articles L.211-18 and R. 211-26 to R. 211-34 of the Tourism Code, is provided by APST, 15 Avenue Carnot 75017 Paris, contract n° IM094100035.

PREAMBLE

The Site brings together offers (“the Offers”) of packages combining the exclusive ticketing of the ROLAND-GARROS Tournament and various services provided by the Partners (“the Partners”) of ROLAND-GARROS TRAVEL among accommodation, transport , gifts and receptive activities in Paris (“Packages”) and allows individuals, groups, Works Councils or companies to make reservations according to standard or VIP terms, for a specific date or period (“Customers “).

These special conditions of sale and use (“STCs“) are applicable to any use of the Site and to any reservation of Packages made by Customers from the Site or by telephone, managed by a team of dedicated advisers. accessible at the number mentioned on the Site (“Order”).

The Special Conditions of Sale and the Charter which follow define the conditions for the purchase of tourist services by email or telephone, as well as the conditions of access and use of the Sites by Users and Visitors.

They are brought to the attention of the Customer before any commitment on his part and complete the prior information referred to in article R.211-4 of the Tourism Code, in addition to the descriptive sheets of the Services and in certain cases, the Special Conditions of payment and cancellation in particular, specific to certain products and services. In the latter case, the specific Conditions indicated on the preliminary description of the product will prevail over the general text of these Special Conditions of Sale.

The prior information provided for in Article R. 211-4 of the Tourism Code may be modified after publication on the Site or communication to the Customer, in particular as regards the main characteristics of the travel services (in particular the conditions of transport and the progress of the stay and accommodation), the price, the terms of payment, the minimum number of people possibly required for the trip, the conditions for cancellation by the customer, in accordance with articles R. 211-5 and L. 211 -9. The customer will be informed of this in a clear, comprehensible and apparent manner before the conclusion of the travel contract.

By validating his Order, the customer expressly acknowledges having read these STCs, which can be downloaded or printed via a dedicated link, as well as more specific descriptions of the chosen Offers. Failure to accept all or part of the STCs by the Customer will result in his renunciation of any use or benefit of the Offers of the Site.

These STCs are up to date as soon as they are published online or communicated to the Customer and cancel and replace any previous version.

By confirming their Order, Customers acknowledge having read and understood the STCs and agree to be bound by them. The STCs prevail over all other contractual documents issued by the Clients.

Any other service acquired by the Customer without the intervention of ROLAND-GARROS TRAVEL or the Site from a partner or any other service provider is not governed by the STCs and is foreign to ROLAND-GARROS TRAVEL.

No right of withdrawal

In accordance with article L.221-28 12° of the Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and leisure services provided for periods or on specific dates. and ordered on the Site or by telephone cannot be subject to a right of withdrawal. (with the exception of specific insurance, see the Insurance section).

1/ RESERVATION AND ORDER

2/ PRICE AND PAYMENT

The total price of the Package is the one shown on the order confirmation sent by ROLAND-GARROS TRAVEL. It is expressed in Euros and includes VAT for Packages.

The prices used in the contracts have been calculated on the basis of exchange rates, air fares and land services known at the time of booking confirmation.

The prices are indivisible and any waiver of services included in the contract or any interruption of the Packages due to the Customer (even in the event of hospitalization or early repatriation), cannot give rise to reimbursement, unless specific insurance is provided.

Under Article L.132.2 of the French Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. This payment can only be opposed in the event of loss, theft or fraudulent use of the card. Any opposition for another reason or as a right of withdrawal constitutes credit card fraud. The full amount of the order is debited from the Customer’s bank card upon confirmation of the reservation.

ROLAND-GARROS TRAVEL provides its customers with a modern and secure method of payment by credit card. ROLAND-GARROS TRAVEL ensures that the collection, recording and use of data comply with the law on the protection of personal data.

2.Bank transfer

Subject to the agreement of ROLAND-GARROS TRAVEL, the Customer may proceed by bank transfer exclusively in Euros, after communication of the company’s bank details.

The transfer must imperatively be confirmed by the issuing bank, to be sent by the Customer to the accounting department by email, the contact details of which will be sent when the Order is confirmed. This confirmation of transfer must mention the surname, first name and order number. The Order will be considered validated after confirmation of the transfer of the corresponding funds (deposit or total amount). Please note: the costs relating to the transfer remain the responsibility of the Customer.

1.Rejection fees

The Customer is informed that any bank charges for rejection or any other banking operation remain at his expense.

Any refund will be made using the same method of payment used for payment by the Customer. The reimbursement will possibly be reduced by the contractual cancellation fees. Certain air transport tickets are not refundable as soon as they are purchased by the Customer. In the event of non-use of the plane ticket for any reason whatsoever, the mandatory airport taxes are refundable to the Customer on his request, free of charge for an online request and with costs corresponding to a maximum of 20% of the amount reimbursed for any offline request.

3/ PRICE REVISION

The economic data retained will be reported on the confirmation of the Order:

In accordance with Articles L. 211-12 and R.211-8 of the Tourism Code, ROLAND-GARROS TRAVEL reserves the right to modify the prices of its services, both upwards and downwards, within the legal limits provided and according to the following terms:

If the fluctuation of the exchange rate were to influence the total price of the trip by more than 8%, this impact would be fully passed on to the price (both upwards and downwards).

Of course, this currency fluctuation is only assessed on services invoiced in foreign currency to ROLAND-GARROS TRAVEL and which can represent, depending on the trip, 30 to 70% of the total price.

In the event of an increase in the sale price, regardless of its size, the information will be sent to the Customer in a clear and understandable manner with the supporting documents and the calculation, on a durable medium, no later than 20 days before the start of the sale. of the trip or stay. Pursuant to article R. 211-9 of the Code, when the increase in the amount of the fixed price is at least 8%, ROLAND-GARROS TRAVEL will inform the customer in a clear, understandable and apparent manner on a durable medium of the increase, reasonable time to express its acceptance or refusal with cancellation of the contract and reimbursement without charge within 14 days and the consequences of its lack of response (application of the cancellation costs).

4/ ASSIGNMENT OF CONTRACT

When the contract relates to a stay or a circuit, combined, self-drive, the Customer may assign it to a third party. The Customer must imperatively inform ROLAND-GARROS TRAVEL of the transfer of the contract by any means allowing receipt of it to be acknowledged, at the latest 7 days before the start date of the trip, indicating precisely the name and address of the transferee and of the participant. to the trip, and justifying that the latter fulfills the same conditions as him to carry out the stay or the trip.

5/ ACCOMMODATION 

6/ RESPONSIBILITY OF ROLAND-GARROS TRAVEL 

ROLAND-GARROS TRAVEL will provide the necessary assistance to the Customer in difficulty, but will decline all responsibility and cannot financially replace the Customer if the non-compliance is attributable to him and in particular in the following cases:

– Costs generated for the loss of transport tickets by the customer (costs and penalties for reissuing tickets and costs incurred in particular in the event of immobilization)

– Debt contracted by the Customer with a third party (extra in hotels, etc.)

– Loss of identity documents or any other document essential to the trip.

ROLAND-GARROS TRAVEL is automatically responsible for the proper performance of the obligations resulting from the travel contract within the meaning of Article L. 211-16-I of the Tourism Code. The Customer is informed that the responsibility of ROLAND-GARROS TRAVEL can in no way be engaged when the damage of an unforeseeable or unavoidable nature is attributable either to the Customer, or to a third party unrelated to the supply of travel services, or to circumstances exceptional and unavoidable (war, attack, riot, revolution, nuclear disaster, climatic or natural events such as cyclones, earthquakes, tsunamis, tornadoes, clouds, sandstorms, etc.).

In the event of application of its full liability due to the fact of its service providers within the meaning of the aforementioned article, the limits of compensation provided for in article L. 211-17-IV of the Tourism Code, in particular when international conventions circumscribe the compensation due by these service providers will apply. In other cases, the contract may limit any damages to three times the total price of the trip (except for bodily injury and intentional or negligent fault).

ROLAND-GARROS TRAVEL will not be liable in the event of an incident occurring during services purchased outside the contract and directly on site by the Customer from an external service provider or resulting from a personal initiative of the Customer.

7/ SPECIFIC INSURANCE

ROLAND-GARROS TRAVEL does not include any insurance in the prices of the services offered and recommends that the Customer take out an insurance and/or assistance contract at the time of the Order covering the consequences of certain cases of cancellation, and/or covering certain specific risks, in particular repatriation costs in the event of accident or illness.

Depending on the offer taken out, you will have the possibility of taking out insurance with our partner: Presence Assistance.

In the event of taking out an insurance contract, the insurance policy taken out by the Customer will be sent to him. In any case, it is up to the Customer to fully understand the insurance contract, and in particular the clauses of exclusions, limitations or setting the terms of application of the insurance before subscribing to it. The amount of the insurance subscription remains systematically acquired and it is not possible to claim reimbursement, except in the event of cancellation of the contract by ROLAND-GARROS TRAVEL without fault of the user. Claims are filed directly with the insurance company, respecting the terms and deadlines of the insurance contract taken out. If the Customer provides evidence of a previous guarantee for the risks covered by the insurance taken out, he has the possibility of terminating this insurance free of charge within a period of fourteen (14) days as long as no guarantee has been implemented.

8/ COSTS FOR MODIFICATION OF THE ORDER AT THE REQUEST OF THE CUSTOMER 

9/ COST OF CANCELLATION (RESOLUTION) OF THE ORDER AT THE REQUEST OF THE CUSTOMER

In accordance with article 211-14-I of the Tourism Code, ROLAND-GARROS TRAVEL will apply real costs to any cancellation request, corresponding to 100% of the total amount. These appropriate costs correspond to the cancellation costs charged by its service providers and to the cancellation management costs borne by ROLAND-GARROS TRAVEL. The Customer may request proof of these costs.

Any request to cancel the Order must be sent by email to the following address: serviceclient@travel.rolandgarros.com or by post to the following address: 38/40 avenue  Jean Jaurès - 94110  ARCUEIL - FRANCE and include the reservation file number entered in the confirmation email.

ROLAND-GARROS TRAVEL will confirm receipt of the request and the conditions for modification or cancellation.

The cancellation or modification of the Order does not exempt the Customer from full payment of the sums due to ROLAND-GARROS TRAVEL.

In the case of complex reservations (multi-company, combination of hotels, tailor-made), several pricing rules for changes and cancellations may apply: the most restrictive conditions will apply by default.

ROLAND-GARROS TRAVEL will not be held responsible if the Customer directly contacts the Service Provider (hotelier, transporter) for a modification or cancellation without informing ROLAND-GARROS TRAVEL.

Some products are non-cancellable and non-refundable.

Any Stay started will be considered as fully completed and will not give rise to any refund. If the Customer waives, during the Stay, one or more of the services ordered, he cannot demand any price reduction from ROLAND-GARROS TRAVEL.

10/ MODIFICATION OR CANCELLATION BY ROLAND-GARROS TRAVEL 

– 20 days before the start of the trip whose duration exceeds 6 days

– 7 days before the trip, the duration of which is 2 to 6 days

– 48 hours for trips not exceeding 2 days.

The Customer will then be offered an alternative solution at the current rate, or a full refund of the sums paid, free of charge and within 14 days.

5.The possible modification of minor elements of the contract

The Customer will be informed in a clear and comprehensible manner of any following minor modifications, by email as soon as ROLAND-GARROS TRAVEL becomes aware of them:

11/ AIR TRANSPORT

Responsibility

Air transport is subject to operational and safety requirements which may cause delays beyond the control of ROLAND-GARROS TRAVEL, which advises its Customer to allow sufficient connection times for any connections, as well as to avoid any commitment on the same day and the day after his outward and return journeys.

The schedules and types of transport mentioned are communicated by the carriers to ROLAND-GARROS TRAVEL who informs the Customer by any means. They are therefore given for information only and are subject to change. The schedules, any stopovers and the means of transport planned will be communicated when the invitation is sent, but will remain subject to modification until the day of departure. Direct flights can be non-stop or have one or more stopovers. It is then the same flight identified by the same flight number. It may happen that the airlines working in alliance (code-sharing or code-share) issuing the ticket, have the flight operated by another company that is part of this same alliance.

Black list of companies banned from flying in the E.C.E.:

Pursuant to Article 9 of European Regulation 2111 of December 14, 2005, the list of airlines banned from operating in the EEC, updated on 06/25/2015, can be consulted on the Site: https://www.ecologie.gouv.fr/Sites/default/files/Compagnies_examinees_comite_securite_aerienne.pdf

Airport summons:

Unless otherwise stated in writing, passengers are called for reasons related to air transport safety 3 (three) hours before the take-off time of the aircraft shown on their ticket. The Check-in Deadline (HLE) is the deadline after which passengers can no longer be boarded.

It varies according to the air carriers. In the event of non-compliance with the deadline, the reserved places may be allocated to other Customers, and no refund can be made.

Loss or theft of airline tickets:

In the event of deletion of the e-mail containing the “e-ticket”, the Customer must make a request to ROLAND-GARROS TRAVEL so that a new ticket can be sent to him.

Pre and post shipments:

If the Customer organizes his own pre and/or post routing, ROLAND-GARROS TRAVEL strongly advises him to book modifiable and refundable tickets to compensate for any financial loss resulting from a modification or cancellation or delay of international flights.

Information before departure:

We advise the Customer to regularly consult his messages in order to be notified in the event of modification or cancellation of his Package trip or his flight. the Customer must inform ROLAND-GARROS TRAVEL of any change of e-mail address or telephone number.

No-show at departure:

If the Customer does not show up for departure, check-in or the first Service at the times and places mentioned in his travel documents or if he finds himself unable to take part in the trip (failure to present the documents agreed necessary, such as passport, visa, vaccination certificate, or other causes…) in the absence of fault on the part of ROLAND-GARROS TRAVEL, the trip not carried out in whole or in part will in no case be reimbursed, for any reason whatsoever.

Confirmation:

Return flight schedules must be confirmed with ROLAND-GARROS TRAVEL or the company no later than 72 hours before the scheduled departure date.

Refund of airport taxes:

In the event of total or partial cancellation of a ticket or no-show at departure, the mandatory airport taxes are refundable. We remind you that plane tickets are issued upon booking. It is up to the buyer to make his request for reimbursement expressly from ROLAND-GARROS TRAVEL or the airline. In this case, administration fees of a maximum amount of 20% of the price of airport taxes will be levied by the professional, with the exception of a request made online.

Baggage:

Each airline has its own baggage allowance policy. Most often the maximum weight allowed is 20 kilos per passenger. They must be labeled with your full contact details. The authorized excess is shown on the plane ticket issued to you. Any excess weight is likely to be taxed upon departure. Any excess baggage is the sole responsibility of the passenger. During transport, the air carrier is solely responsible for the checked baggage that you entrust to it. In the event of finding of delay, loss or damage to all or part of your baggage, you must immediately make a written declaration of delay, loss or damage and send it to the carrier. If you have taken out an Insurance Contract, whether through us or not, it is up to you to make the declaration to the insurer yourself.

Each airline has its own policy regarding the acceptance of unchecked baggage in the hold. In general, only one piece of luggage is authorized in the cabin. It must weigh less than 5 kg and the total of its three dimensions (L – W – H) must not exceed 115 cm. We invite you to consult the website of the Direction Générale de l’Aviation Civile (DGAC) to find out about the measures restricting liquids and objects prohibited from transport in the cabin contained in your hand luggage.

http://www.developpement-durable.gouv.fr/Objets-interdits-ou-reglementes-en.html

During transport, hand luggage remains permanently under the sole responsibility of the Customers. ROLAND-GARROS TRAVEL cannot be held responsible for the confiscation or destruction of objects deemed dangerous by the airport security services or for the non-boarding of your baggage in this respect.

We advise you to avoid taking valuables with you such as jewellery, valuable watches, laptops, etc. and comply with the company’s Conditions of Carriage. Otherwise, we also advise you to take out specific insurance covering the value of your valuables (special declaration of interest).

Pregnant women :

Airlines can deny boarding to a pregnant woman. ROLAND-GARROS TRAVEL cannot be held responsible for this decision. The Customer must inform in writing of the presence of a pregnant woman at least one week before departure so that ROLAND-GARROS TRAVEL can ensure that she is able to board. A medical certificate of good health and without contraindication to travel may also be required by certain airlines. It must be drawn up by a doctor no more than 15 days before the date of the trip, regardless of the date of the start of the pregnancy. This certificate must specify in which month the pregnancy is located at the time of the trip and mention the absence of any pathological condition.

12/ INTELLECTUAL PROPERTY 

The company MYCOMM, supplier of the services presented on this site, is authorized by the French Tennis Federation to offer for sale the exclusive ticketing of the Roland-Garros Tournament combined with tourist services, on an exclusive basis, according to the Preamble of the present STCs.

14/ FINAL STIPULATIONS